Cluster B – Webmail Login

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B - Webmail Login

Apr 3, 19:17 UTC
Resolved - Engineering found the issue with a particular IMAP node and moved the users off of it, resolving the issue. The subset of Impacted users are now able to sign in to their email as normal.

Incident Start Time: 04-03-2023 18:00:00
Incident End Time:04-03-2023 18:53:00

Total Duration:53m

Apr 3, 18:48 UTC
Investigating - We are investigating an issue preventing some users on Cluster B from logging into Webmail. Our engineering team has been engaged.

We will provide an update once we have additional information.

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