Connection issues (API, HRS, OpenSRS)

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Connection issues (API, HRS, OpenSRS)

Mar 12, 09:44 UTC
Resolved - All of the Domain lookup services have now recovered after our Domains team identified the issue and resolved it. All domain orders and lookups will now function normally for all control panels. The total downtime was 1 hour 7 minutes.

Issue start time: March 12 2022 7:23am UTC
End time: March 12 2022 8:30am UTC

Mar 12, 08:17 UTC
Update - We are continuing to investigate this issue.

Mar 12, 08:16 UTC
Update - We have identified the issue impacting domain updates and orders which is affecting OpenSRS, API and HRS. Domain lookups and updates are failing with 'Fatal server error has occurred'. Our team is working to resolve the interruption as soon as possible. In the meantime domain order and lookups from the RCP, Storefront, API or HRS will fail.

Incident start time: March 12th 2022 7:55am UTC

Mar 12, 08:15 UTC
Update - We are currently experiencing an incident that is impacting Domains, (API, HRS, OpenSRS). Impact may result in resellers having connection issues to OpenSRS, HRS and API. Our engineering team is working on the issue and we will update you as soon as possible.

During this issue there will be service impacts to cps, domain lookups (dls), gearman, and storefront

Mar 12, 07:56 UTC
Investigating - We are experiencing degradation of service. We will provide an update shortly with additional information.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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