Connection to Donuts registry intermittently failing

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Connection to Donuts registry intermittently failing

Mar 6, 13:29 UTC
Resolved - All connections to the registry are up as of 12:03 pm UTC. We have reached out to the registry for the root cause and are awaiting a response.

Incident Start Time: 03-06-2021 11:00:00 UTC
Incident End Time: 03-06-2021 12:03:00 UTC
Total Duration:1 hr 3 mins

Mar 6, 12:50 UTC
Monitoring - The service should be running as normal now but we are keeping it open for a bit just to keep an eye on things. We are awaiting a response from the registry and monitoring the issue.

Mar 6, 12:06 UTC
Investigating - We have identified an issue where domain registrations, lookups or changes will fail intermittently but will still be mostly fucntional. Domains will also still continue to function in the meantime. We have reached out to the registry regarding the intermittent connections and we will update as soon as possible.

Incident Start time 11:00am UTC

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