Contacts uploading delay in New Marketing Campaigns

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

May 1, 06:12 PDT
Resolved - Our engineers have monitored the fix and confirmed that the issue with contact uploads for New Marketing Campaigns has been resolved. All services are now operating normally at this time.

May 1, 05:35 PDT
Monitoring - Our engineers have implemented a fix and are monitoring the system's performance. We will provide another update in an hour or as soon as more information becomes available.

May 1, 04:43 PDT
Update - This issue is still being tackled by our engineering team and we are still working towards a fix. An update will be provided within 1 hour or as soon as we have more details available.

May 1, 03:41 PDT
Identified - Our engineering team has identified the cause for this problem and we are looking towards a fix. We will provide an update on this matter within one hour or as soon as we have more information available. On a separate note, mail Send is not getting affected by this issue.

May 1, 02:42 PDT
Investigating - Starting 12:17 AM PST on 1st of May our engineering team has noticed a slight delay in terms of updating contacts for the New Marketing Campaigns. We will provide another update in 1 hour or as soon as more information becomes available.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

Leave a Reply