Customers Creating Subusers that Require Provisioning

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Oct 10, 05:00 PDT
Resolved - From around 6:52am PT 10/10/2023 to about 9:56am PT 10/10/2023, we experienced an isolated issue with the creation of subusers for a certain subset of customers.

Affected customers who tried to create a subuser account during the affected period would have seen those new accounts created in a "provision needed" status and those subuser accounts would not be functional upon creation. Affected new subusers that need provisioning will be fixed by our engineers, and should be functional shortly.

The issue has been mitigated and resolved, and all services are now operating normally.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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