Customers May Not Receive Password Reset Email

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Mar 16, 11:15 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue with password reset emails has been resolved. All services are now operating normally at this time.

Mar 16, 10:47 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 16, 10:36 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 16, 10:22 PDT
Update - Our engineers are continuing to investigate this issue. Customers may still not receive their password reset email when resetting their password. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 16, 09:18 PDT
Investigating - Starting around 9:03 AM PT on March 16th, 2023, our engineers began investigating an issue with customer's not receiving their password reset email. Users may not receive their password reset email when resetting their password. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.