Daily Credit Limits not Updating for Free Accounts

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jul 19, 11:01 PDT
Resolved - Our engineers have monitored the fix and customers should no longer be affected by the delay in the credits for their accounts.

Jul 19, 10:29 PDT
Update - Our engineers have implemented a fix and are monitoring system performance. Customers experiencing a delay in daily credit limits updating should no longer experience that delay. We will provide another update within an hour or as more information becomes available.

Jul 19, 09:54 PDT
Identified - Starting around 9:30 AM PST on July 19,2022, our team began investigating delays with Free plans credit limits not updating at the expected time. Customers may experience sending issues due "Maximum credits exceeded" error. We have identified the cause of the issue and are working towards a fix. We will provide another update in 1 hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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