[DE/GRA/SBG/UK/BHS/WAW][Cloud Databases] – Delay in creating a new service

OVH Cloud Original incident notification from OVH Data Center

Affected Service: [DE/GRA/SBG/UK/BHS/WAW][Cloud Databases] - Delay in creating a new service

Jul 20, 12:08 UTC
Resolved - Start Time : 20/07/2023 10:30 UTC
End Time : 20/07/2023 11:40 UTC
Root cause : Trust process between open stack project taking more time than usual. All orders pending are now fulfilled and new one should be fulfilled in the usual time window.

Jul 20, 11:45 UTC
Investigating - Start time : 20/07/2023 10:30 UTC
Service impact : Delay on new service creation in private network. Existing services are not impacted. Ordering service on public network works fine
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

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