[DE1][Public Cloud] – Load Balancer Outage

Original incident notification from OVH Data Center

Affected Service: [DE1][Public Cloud] - Load Balancer Outage

Jul 15, 12:53 UTC
Resolved - Start Time : 14/07/2023 08:45 UTC
End Time : 14/07/2023 19:00 UTC
Current Status : No further impact after the rollback. All impacted services are now operational.

Jul 14, 19:06 UTC
Monitoring - No more impact is observed.
Our teams are currently monitoring the situation.

Jul 14, 17:59 UTC
Update - Our teams are still working on solving the problem.

Jul 14, 16:52 UTC
Update - We have an ETA of 45 minutes so the impacted services are back to normal.
Our teams are still working to solve the problem.

Jul 14, 16:06 UTC
Identified - Service impact : Some DE1 Loadbalancers are currently unreachable.
Related incident : Root Cause

Jul 14, 12:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Related incident : Root Cause

Jul 14, 09:28 UTC
Investigating - Start time : 14/07/2023 08:45 UTC
Service impact : Some DE1 loadbalancers are currently unreachable.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

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