[DE1][Public Cloud] – Network operation outage

Original incident notification from OVH Data Center

Affected Service: [DE1][Public Cloud] - Network operation outage

Jul 15, 12:55 UTC
Resolved - Start Time : 14/07/2023 04:15 UTC
End Time : 14/07/2023 21:00 UTC
Root cause : No further impact after the rollback. All impacted services are now operational.

Jul 14, 19:06 UTC
Monitoring - No more impact is observed.
Our teams are currently monitoring the situation.

Jul 14, 17:59 UTC
Update - Our teams are still working on solving the problem.

Jul 14, 16:51 UTC
Update - We have an ETA of 45 minutes so the impacted services are back to normal.
Our teams are still working to solve the problem.

Jul 14, 16:02 UTC
Identified - Service impact : Any operation (creating server, editing port, network, subnet...) impacting network configuration is currently unavailable. This only affects operations on new instances. For those that were running previously are not affected.
Managed Private Registry, RabbitMQ and Managed Kubernetes service are also impacted.
Ongoing actions : Our technical teams are working to solve the problem.

Jul 14, 12:16 UTC
Monitoring - No more impact is observed.
Our teams are currently monitoring the situation.

Jul 14, 10:12 UTC
Investigating - The services such as creating server, editing port, network, subnet are unavailable again.
Our technical teams are investigating on the issue. Update will be posted as significant progress is made.

Jul 14, 09:58 UTC
Identified - Managed Private Registry and RabbitMQ were also impacted with this issue.
All other services are operational. Our technical teams are working on a fix.

Jul 14, 08:03 UTC
Monitoring - Start Time : 14/07/2023 04:15 UTC
End Time : 14/07/2023 07:49 UTC
Current Status : Our technical teams resolved the issue. All impacted services are now operational.
However, we are keeping this incident under surveillance for 2 hours.

Jul 14, 06:12 UTC
Investigating - Start time : 14/07/2023 04:15 UTC
Service impact : Any operation (creating server, editing port, network, subnet...) impacting network configuration is currently unavailable. This only affects operations on new instances. For those that were running previously are not affected.
Ongoing actions : Our technical teams are investigating on the issue. Update will be posted as significant progress is made.

For a live view and overall network health, visit our system status page

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