Dedicated IP Changes Inadvertently Impacted

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Aug 11, 15:57 PDT
Resolved - Our engineers have restored all Dedicated IPs to their correct state and this incident has been resolved. All services are operating normally at this time.

Aug 11, 15:22 PDT
Identified - Our engineers have identified the issue and restored IPs to their prior state as of 2:04pm PT. They are working toward restoring any new IP changes that occurred during the Investigating stage. We will provide another update in one hour or as soon as more information becomes available.

Aug 11, 14:55 PDT
Investigating - At 2:10pm PT on August 11th, our engineers implemented a change related to Dedicated IP Addresses. Customer IP changes, such as purchasing new Dedicated IPs or removing existing Dedicated IPs, made between 3:15pm PT on Tuesday, August 10th and 2:10pm PT on Wednesday, August 11th may have inadvertently been affected. Our engineers are investigating the scope of the issue. We will provide another update in one hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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