Delay in Global Stats

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jul 19, 17:45 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue with the delays in global statistics has been resolved. All services are now operating normally at this time.

Jul 19, 17:14 PDT
Monitoring - Our engineers have implemented a fix and are monitoring the delays in global stats. We will provide another update in the next 30 minutes or as soon as more information becomes available.

Jul 19, 16:46 PDT
Update - Our engineers have identified the issue with the delay of Global Statistics and are still continuing their work toward a fix. We will provide another update in 2 hours or as soon as more information becomes available. Thank you for your patience as we continue to work towards a resolution of this issue.

Jul 19, 14:46 PDT
Update - Our engineers have identified the issue with the delay of Global Statistics and are still continuing their work toward a fix. We will provide another update in 2 hours or as soon as more information becomes available. Thank you for your patience as we continue to work towards a resolution of this issue.

Jul 19, 12:46 PDT
Update - Our engineers have identified the issue with the delay of Global Statistics and are still continuing their work toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 19, 11:46 PDT
Update - Our engineers have identified the issue with the delay of Global Statistics and are continuing their work toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 19, 10:44 PDT
Identified - Our engineers have identified the issue with the delay of Global Statistics and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 19, 10:09 PDT
Update - Our engineers are still investigating an issue with the delay of Global Statistics within the UI and API. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 19, 09:09 PDT
Update - Our engineers are still investigating an issue with Global Statistics. Users may continue experiencing a delay retrieving their Global Statistics through the UI and API. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 19, 08:12 PDT
Investigating - Starting around 7:52 am PST on July 19, 2022, our engineers began investigating an issue with Global Statistics. Users may experience delay when retrieving their Global Statistics metrics through the UI and API. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.