Delays in Block Suppression Reporting

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Oct 13, 16:22 PDT
Resolved - Our engineers have confirmed that all affected blocks have successfully dequeued. All block suppression data retrieved through the user interface and API is up to date now and this issue has been resolved.

Oct 13, 15:09 PDT
Monitoring - Our engineers have implemented a fix and have begun dequeuing the delayed block type suppressions. However, any currently affected block reporting queried through the user interface or API will continue to appear delayed until the data is fully dequeued. We will provide another update once the propagation of block suppression data is complete or other relevant information becomes available.

Oct 13, 14:17 PDT
Identified - Our engineers have identified an issue involving delays to block type suppressions when queried through the user interface or the SendGrid blocks API starting at 12:26 PM PST on October 13th. Only block suppressions are affected and other types of suppressions are behaving normally. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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