Delays with Mail Sending

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Aug 4, 09:48 PDT
Resolved - Our engineers have implemented a fix and confirmed that the delays seen with mail sending have been resolved. All services are now operating normally at this time.

Aug 4, 09:17 PDT
Monitoring - Our Engineers have implemented a fix and are monitoring system performance. Impacted customers will begin to see delayed mail flow and new mail will not be impacted. We will provide another update in the next hour or as any new information becomes available.

Aug 4, 09:04 PDT
Update - As we continue to investigate and identify this issue, a subset of customers may have been seeing delays on new mails sent around 8:22 am PT. We will continue to update within another hour or as soon as additional information becomes available.

Aug 4, 08:19 PDT
Investigating - Beginning around 7:05 am PT on Wednesday, August 04th, our engineers discovered delays with mail being sent for a subset of customers. Customers affected by this will not see delays on new sends but may see delays with mail previously sent out around 7:05 am PT via API v3, API v2, SMTP and Marketing Campaigns. We will provide updates as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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