Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.
Affected Service: Domain Registrant Notifications Degradation
Dec 8, 18:40 UTC
Resolved - Our teams were able to expedite the backlog of notifications, and have made changes to resolve the issue causing delays. We expect mail notifications to continue as normal this incident is now resolved.
Incident Start Time: 12-08-2023 14:42:00
Incident End Time:12-08-2023 18:19:00
Total Duration:3 hr, 27 min
Dec 8, 17:51 UTC
Identified - Our engineering team discovered the issue causing delays and is now implementing a process to send out notices to registrants. We continue to work on the root cause, registrants should expect to receive emails within the next few hours.
Dec 8, 16:08 UTC
Investigating - We are currently experiencing an incident that is impacting Domains, (OpenSRS, HRS). We are seeing an increase in reports of Registrant notifications not reaching end users. Our network operations team has been engaged.
Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.
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