Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.
Affected Service: RCP Domains List Inaccuracies
Nov 12, 23:26 UTC
Resolved - Our engineering team has resolved this issue. Reseller Control Panel functionality should be restored to its normal state and reflect accurate data.
Incident Start Time: 11-11-2021 06:22:00 UTC
Incident End Time: 11-12-2021 23:00:00 UTC
Total Duration: 1 day, 4 hours, 38 minutes
Nov 12, 18:14 UTC
Update - Engineering teams are continuing work to repair backend database services.
Nov 11, 19:03 UTC
Identified - Our engineering teams are continuing to repair backend database services that the RCP utilizes, we will continue to update as needed.
Nov 11, 07:04 UTC
Update - Some resellers, when searching for domains within the reseller control panel, may not receive an results. We are aware of the situation and currently investigating, and we will provide an update when we have more information. We appreciate your patience.
Nov 11, 07:02 UTC
Update - We are continuing to investigate this issue.
Nov 11, 06:54 UTC
Investigating - We are experiencing degradation of service. We will provide an update shortly with additional information.
Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.
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