Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.
Affected Service: Domains, Corporate, Hostedemail, API, Auth, Hover, IMAP, Inbound/Outbound Mail, HRS, OpenSRS, Prod A, POP, UWP/AWI, Webmail.
Mar 25, 11:48 UTC
Resolved - All services are now operational.
Incident Start Time: 03-25-2021 10:17:00 UTC
Incident End Time:03-25-2021 11:20:00 UTC
Total Duration:1 hour, 3 minutes
Mar 25, 11:15 UTC
Update - The network congestion has subsided and most services have recovered. The root cause is still being investigated and the remaining degraded services are also being restored. As most services have recovered.
We will update once all services have recovered. Thank you again for your patience.
Mar 25, 10:51 UTC
Investigating - We are currently experiencing an incident that is impacting Domains, Corporate, Hostedemail, API, Auth, Hover, IMAP, Inbound/Outbound Mail, HRS, OpenSRS, Prod A, POP, UWP/AWI, Webmail. There appears to be internal network congestion at the data center. This is causing all services there to be significantly degraded. Multiple engineering teams have been engaged to investigate and alleviate this issue, however at this time the root cause is unknown.
We will continue to investigate and update as soon as we have more information. We thank you for your patience.
Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.
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