Email domains in Reseller control panel

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Email domains in Reseller control panel

Dec 2, 03:13 UTC
Resolved - Resolved - The dev and engineering team has resolved the issue . Users should not experience any Email management issues in the reseller control panel anymore.

Incident Start Time: 12-01-2020 23:00:00 UTC
Incident End Time:12-02-2020 2:53:00 UTC
Total Duration: 3 hrs 53 mins

Dec 2, 02:11 UTC
Identified - Our engineering team continues to work on the situation. We will provide updates as necessary.

Dec 2, 00:41 UTC
Update - Our operations team have identified the cause and are working to address the issue. A fix is being implemented by the team and may take a few hours to complete.

Dec 1, 23:58 UTC
Investigating - Some resellers may experience errors while attempting to register new email domains or add new email accounts while using the reseller control panel.

Workaround: Using the Mail administration Console at https://admin.hostedemail.com/ for cluster A clients and https://admin.b.hostedemail.com/ for cluster B clients.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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