Email domains in Reseller control panel

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Email domains in Reseller control panel

Dec 2, 03:13 UTC
Resolved - Resolved - The dev and engineering team has resolved the issue . Users should not experience any Email management issues in the reseller control panel anymore.

Incident Start Time: 12-01-2020 23:00:00 UTC
Incident End Time:12-02-2020 2:53:00 UTC
Total Duration: 3 hrs 53 mins

Dec 2, 02:11 UTC
Identified - Our engineering team continues to work on the situation. We will provide updates as necessary.

Dec 2, 00:41 UTC
Update - Our operations team have identified the cause and are working to address the issue. A fix is being implemented by the team and may take a few hours to complete.

Dec 1, 23:58 UTC
Investigating - Some resellers may experience errors while attempting to register new email domains or add new email accounts while using the reseller control panel.

Workaround: Using the Mail administration Console at https://admin.hostedemail.com/ for cluster A clients and https://admin.b.hostedemail.com/ for cluster B clients.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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