Email Sending Error

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Email Sending Error

Apr 30, 01:47 UTC
Resolved - The constant issue for email: 550 5.7.1 Message detected as spam under both of our clusters A and B is now resolved.


Incident Start Time: 04-29-2021 14:30:00
Incident End Time:04-29-2021 16:51:00
Total Duration:2 hours, 21 minutes

Apr 30, 01:25 UTC
Monitoring - Our team implemented a fix and we are currently monitoring the results.

Apr 30, 01:07 UTC
Update - Our team has implemented a fix and we are monitoring results from both clusters.

We will continue to provide updates as they become available.

Apr 30, 00:31 UTC
Update - Our team is still looking into the cause and we'll continue to update you on our progress.

Apr 30, 00:00 UTC
Investigating - It has been brought to our attention that a subset of users is seeing an error message when attempting to send an email: 550 5.7.1 Message detected as spam. We are working on isolating the issue and will give more information shortly.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.