Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.
Affected Service: Email Sending Error
Apr 30, 01:47 UTC
Resolved - The constant issue for email: 550 5.7.1 Message detected as spam under both of our clusters A and B is now resolved.
Incident Start Time: 04-29-2021 14:30:00
Incident End Time:04-29-2021 16:51:00
Total Duration:2 hours, 21 minutes
Apr 30, 01:25 UTC
Monitoring - Our team implemented a fix and we are currently monitoring the results.
Apr 30, 01:07 UTC
Update - Our team has implemented a fix and we are monitoring results from both clusters.
We will continue to provide updates as they become available.
Apr 30, 00:31 UTC
Update - Our team is still looking into the cause and we'll continue to update you on our progress.
Apr 30, 00:00 UTC
Investigating - It has been brought to our attention that a subset of users is seeing an error message when attempting to send an email: 550 5.7.1 Message detected as spam. We are working on isolating the issue and will give more information shortly.
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