[EU/CA][Public Cloud] – Creation of instances incident notification

Original incident notification from OVH Data Center

Affected Service: [EU/CA][Public Cloud] - Creation of instances incident notification

Jun 10, 20:29 UTC
Resolved - Start time : 10/06/2024 14:00 UTC
End time : 10/06/2024 20:02 UTC
Our team has performed a rollback and all services are back up and running.

Jun 10, 19:58 UTC
Update - Our technical teams are currently working on a rollback to restore the service to normal.

Jun 10, 19:05 UTC
Update - Start time : 10/06/2024 14:00 UTC
Service impact : In the OVH Manager, during instance creation, at the step: Configure your network both Public Network and Private Network connection types are currently reversed causing instance creation to not behave properly.
Workaround : If you want a private network connection type, please select Public mode and select a private network in the dropdown below.
If you want a public network connection type, please select Private mode and click next without selecting a private network in the dropdown.
Creating instance via the API.
Creating instance via the Horizon console.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

Jun 10, 18:17 UTC
Investigating - We have detected an issue on our infrastucture. We will update informations when we will have more details.

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