Event Data Lost

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Feb 23, 16:53 PST
Resolved - Our engineers identified and investigated an issue related to the loss of event data stored within the Twilio SendGrid email platform for a subset of accounts. From February 16th 6:20 PM PST to February 23rd 3:30 AM PST, approximately 0.09% of event data was lost for affected accounts. Lost data was confirmed to have included deliverability events such as Processed, Delivered, and Blocks as well as engagement data such as Clicks and Opens. The data lost during this time period is unrecoverable. This includes data generated through aggregated Stats, the Email Activity, and the Event Notification Webhook. The issue has been resolved, and all impacted services are operating normally.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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