Event Webhook – Bounce Events Delays

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jun 24, 14:39 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue with Event Webhook Bounce events has been resolved. All services are now operating normally at this time.

Jun 24, 14:28 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. As an alternative, you can visit the Activity page to view your most recent Email Activity for Bounce events. will provide another update in an hour or as soon as more information becomes available.

Jun 24, 14:23 PDT
Investigating - Starting around 12:38 PST on June 24th, our engineers began investigating an issue with Event Webhook. Customers may experience a delay in Bounce events, excluding blocks, posting to their Event Webhooks. As an alternative, you can visit the Activity page to view your most recent Email Activity for Bounce events. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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