Externally Managed TLDs .sg and .com.sg registry connection errors

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Externally Managed TLDs .sg and .com.sg registry connection errors

Nov 1, 04:42 UTC
Resolved - Our connection to the registry has been restored and .sg and .com.sg orders will now work correctly.


Incident Start Time: 10-31-2020 17:59:00 UTC
Incident End Time: 10-31-2020 03:46:00 UTC
Total duration: 9 hours 47 minutes.

Nov 1, 04:41 UTC
Update - We are continuing to investigate this issue.

Nov 1, 03:22 UTC
Investigating - We are currently experiencing issues communicating with our partner registrar(s). These partner registrars() are accredited to purchase and manage domains of certain TLDs on behalf of OpenSRS.

For domains of the impacted TLDs, this following actions will become unavailable:

- registrations
- renewals
- transfers
- modifications

Existing domain registrations should continue to resolve DNS as expected.

Currently the only TLDs affected are .sg and .com.sg

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.