Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.
Affected Service: GeoTrust API Connection
Aug 30, 16:10 UTC
Resolved - Digicert has confirmed that a fix is now in place. We are no longer experiencing any issues and are considering the issue resolved.
Incident Start Time: 08-30-2020 12:15:00 UTC
Incident End Time: 08-30-2020 15:50:00 UTC
Total Duration: 3 hours and 35 minutes
Aug 30, 15:34 UTC
Monitoring - Our GeoTrust connections are back up currently, however, Digicert and their provider are still working on resolving their issue. We will continue to monitor the situation.
Aug 30, 14:11 UTC
Update - There is currently an outage reported by Digicert acknowledging "connectivity to digicert services unreachable from some countries". This is the likely cause of our connection failures. We are still awaiting confirmation.
Aug 30, 13:02 UTC
Update - We are continuing to investigate this issue.
Aug 30, 12:54 UTC
Investigating - Our connections to GeoTrust API are down currently, we have engaged the vendor to inquire. Customers will be unable to manage/configure GeoTrust SSL certificates.
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