Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.
Apr 21, 14:36 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue with the Get Contact by Email API endpoint and Send A Test tool in Marketing Campaigns has been resolved. All services are now operating normally at this time.
Apr 21, 13:59 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 21, 13:40 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 21, 13:38 PDT
Investigating - Starting around 1:13 PM PST on April 21st 2023, our engineers began investigating problems when retrieving data for the "Contacts by Emails" API resource. Users may be unable to use the "send test" functionality in the template engine or directly retrieve data at the "Contacts by Emails" API endpoint. This does not impact mail send beyond the aforementioned mail send test functionality. We will provide another update in 1 hour or as soon as more information becomes available.
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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.