Global Statistics Delay

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Nov 26, 14:10 PST
Resolved - Our engineers have monitored the fix and confirmed the issue with the delays in global statistics has been resolved. All services are now operating normally at this time.

Nov 26, 13:39 PST
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in the next 30 minutes or as soon as more information becomes available.

Nov 26, 12:51 PST
Identified - We are currently continuing to work towards a fix for this issue. Customers will continue to see delayed statistics when using the Global Statistics API endpoints; this would not effect the event webhook. We will provide another update in the next 2 hours or as soon as more information becomes available.

Nov 26, 12:48 PST
Monitoring - We are currently continuing to work towards a fix for this issue. Customers will continue to see delayed statistics when using the Global Statistics API endpoints; this would not effect the event webhook. We will provide another update in the next 2 hours or as soon as more information becomes available.

Nov 26, 10:49 PST
Update - We are currently continuing to work towards a fix for this issue. We will provide another update within the next 2 hours or sooner as more information becomes available to our team.

Nov 26, 09:50 PST
Update - We are currently continuing to work towards a fix for this issue. We will provide another update within an hour or sooner as more information becomes available to our team.

Nov 26, 08:50 PST
Update - We are currently continuing to work towards a fix for this issue. We will provide another update within an hour or sooner as more information becomes available to our team.

Nov 26, 07:59 PST
Identified - Our engineers have identified the issue related to global statistics delays and are working towards a fix. We will provide another update in the next hour or as soon as more information becomes available.

Nov 26, 07:30 PST
Investigating - Starting around 7:00 AM PST on November 26 2021, our engineers began investigating delays on global statistics. Customer may experience delays in global statistics reflecting in their account. This does not impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.

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