[Global][Public Cloud] – Object Storage

OVH Cloud Original incident notification from OVH Data Center

Affected Service: [Global][Public Cloud] - Object Storage

Jul 7, 09:22 UTC
Resolved - Start Time : 05/07/2023 04:00 UTC
End Time : 05/07/2023 09:00 UTC

On July 5th 06:03 am CEST, OVHcloud has identified a partial unavailability of its services affecting Public Cloud and VPS customers.

During this time, the management of the following services was degraded: Compute, Storage, Network, Containers & orchestration. Access to data on Standard Object Storage Swift & Cloud Archive was not possible. Access to the Public Cloud segment of the OVHcloud manager was also unavailable. No data was lost during the incident.

Concerning VPS, ordering, upgrade, reinstallation and unsubscribe were unavailable as well as Snapshot and Automated backup features.

Resources of both Public Cloud and VPS remained available during the course of the incident, excluding Standard Object Storage Swift and Cloud Archive.

The incident was fixed at 9:07am CEST, thanks to our fully mobilized teams, with a progressive ramp-up to a nominal state up until 11:00am CEST for all affected services.

We sincerely apologize to all affected customers.

Jul 5, 16:31 UTC
Monitoring - Start time : 05/07/2023 04:00 UTC
End time : 05/07/2023 09:00 UTC
Root cause : [EU/BHS/APAC][Publiccloud] - Keystone (authentication) API
Ongoing actions : Monitoring
We continue to actively monitor the situation with impacted services.

Jul 5, 08:01 UTC
Identified - Start time : 05/07/2023 04:00 UTC
Update : Following the main incident with the Keystone API, some object storage products (PCS, Swift) are in degraded service.
Related Incident : [EU/BHS/APAC][Publiccloud] - Keystone (authentication) API

Jul 5, 06:58 UTC
Update - We are continuing to investigate this issue.

Jul 5, 06:57 UTC
Investigating - Start time : 05/07/2023 02:58 UTC
Service impact : Keystone (authentification) API are temporary unavailable for Object Storage
Related Incident : [EU/BHS/APAC][Publiccloud] - Keystone (authentication) API
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

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