[GRA3][Public Cloud] – Neutron network issue

OVH Cloud Original incident notification from OVH Data Center

Affected Service: [GRA3][Public Cloud] - Neutron network issue

Nov 29, 20:00 UTC
Resolved - Start time : 29/11/2023 17:00 UTC
End time : 29/11/2023 19:57 UTC
Root cause : Software issue
Our technical teams resolved the issue. All impacted services are now operational.

Nov 29, 18:32 UTC
Identified - Start time : 29/11/2023 17:00 UTC
Service impact : An issue has been discovered relating to the networking component (Neutron). The impact can be observed on both public and private networks.
Impact is limited and not all VMs are impacted. The bug may not impact a VM, but after action such as reboot or migration may cause issues with network.
Workaround : We recommend avoiding actions such as restart and reinstall of instances.
Ongoing actions : The bug is identified and the teams are mobilised to resolve the issue as soon as possible.

For a live view and overall network health, visit our system status page

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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