Cluster B – IMAP/POP/Webmail

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B - IMAP/POP/Webmail

Aug 17, 09:04 UTC
Resolved - All services are restored and back to normal. Our engineering team has identified issues on one of the router in our data center, which caused intermittent failures in the network. As a workaround, they have disabled the problem hardware and fail-over the traffic to resolve the issue.

Incident Start Time: 08-17-2020 07:07:00 UTC
Incident End Time:08-17-2020 08:45:00 UTC
Total Duration:1 hour and 38 minutes

Aug 17, 07:51 UTC
Update - We are continuing to investigate this issue.

Aug 17, 07:41 UTC
Investigating - We are currently experiencing a network issue that caused service degradation to all Cluster B users. Users may require multiple attempts to use any cluster B Hosted Email services. Multiple attempts will likely result in success.

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