Hosted Email Cluster A Login Issues

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Hosted Email Cluster A Login Issues

Jul 22, 08:06 UTC
Resolved - Our engineers have successfully restored services to the small number of email accounts that were experiencing webmail and mail client access.

Incident Start Time: 07-22-2022 06:57:00 UTC
Incident End Time: 07-22-2022 07:58:28 UTC
Total Duration: 1 hour and 1 minute

Jul 22, 07:19 UTC
Update - We are continuing to investigate this issue.

Jul 22, 07:17 UTC
Investigating - We are currently experiencing an incident that is impacting Hostedemail, (Prod A, Webmail). Some customers in Cluster A are experiencing webmail login authentication issues. Our engineering team has been engaged and are investigating. We will provide updates as they become available..

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