Hostedemail Cluster A: IMAP, POP, and Webmail

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Hostedemail Cluster A: IMAP, POP, and Webmail

Oct 20, 05:57 UTC
Resolved - All of Cluster A services have now been restored. We are marking this incident as resolved. We will keep monitoring the services.

Incident Start Time: 10-20-2021 03:18:00 UTC
Incident Start Time: 10-20-2021 05:29:00 UTC
Total Duration: 2 hours, 12 minutes

Oct 20, 05:07 UTC
Investigating - Email services (IMAP/POP/Webmail/Inbound emails) on Cluster A are offline again. Our Engineering team is investigating the cause, and we will provide updates as they are available.

Oct 20, 04:38 UTC
Update - Please note, we are still noticing intermittent issues regarding Cluster A IMAP, POP, and Webmail.
We will update when we have more information or when the issue is resolved.

Oct 20, 04:13 UTC
Monitoring - All services have been restored as of 03:54UTC We are in the monitoring state as of now. And will update further when we consider this resolved. We again thank you for your patience.

Oct 20, 03:48 UTC
Investigating - We are currently experiencing an incident that is impacting Hostedemail on Cluster A: IMAP, POP, and Webmail.
Our engineering team has been engaged and are investigating. We will post updates shortly and appreciate your patience.

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