Hostedemail Cluster A: IMAP, POP, and Webmail

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Hostedemail Cluster A: IMAP, POP, and Webmail

Oct 20, 05:57 UTC
Resolved - All of Cluster A services have now been restored. We are marking this incident as resolved. We will keep monitoring the services.

Incident Start Time: 10-20-2021 03:18:00 UTC
Incident Start Time: 10-20-2021 05:29:00 UTC
Total Duration: 2 hours, 12 minutes

Oct 20, 05:07 UTC
Investigating - Email services (IMAP/POP/Webmail/Inbound emails) on Cluster A are offline again. Our Engineering team is investigating the cause, and we will provide updates as they are available.

Oct 20, 04:38 UTC
Update - Please note, we are still noticing intermittent issues regarding Cluster A IMAP, POP, and Webmail.
We will update when we have more information or when the issue is resolved.

Oct 20, 04:13 UTC
Monitoring - All services have been restored as of 03:54UTC We are in the monitoring state as of now. And will update further when we consider this resolved. We again thank you for your patience.

Oct 20, 03:48 UTC
Investigating - We are currently experiencing an incident that is impacting Hostedemail on Cluster A: IMAP, POP, and Webmail.
Our engineering team has been engaged and are investigating. We will post updates shortly and appreciate your patience.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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