HRS API Connection Issue

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: HRS API Connection Issue

May 13, 20:11 UTC
Resolved - Our engineering teams will continue to restart affected HRS nodes with pooled services. Please note HRS was back to normal operation as of 03:35 PM. We are marking this incident as resolved.

Incident Start Time: 05-13-2022 17:32:00
Incident End Time:05-13-2022 19:35:00
Total Duration:2 hours, 3 minutes

May 13, 19:40 UTC
Monitoring - Our engineering teams have successfully restarted HRS services, we are now in a monitoring stage to ensure stability.

May 13, 18:59 UTC
Update - Our engineers are currently working to failover and restart backend HRS systems and services. We will continue to update as the situation develops.

May 13, 18:09 UTC
Investigating - We have reports of HRS customers experiencing API failures. Our engineers are currently investigation. Further updates will be provided.

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