HRS services degradation

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: HRS services degradation

Oct 18, 14:27 UTC
Resolved - Our Engineering team has restarted all front servers. All services have been restored.

Incident Start Time: 10-18-2020 12:23:00 UTC
Incident End Time: 10-18-2020 14:12:00 UTC
Total Duration: 1 hr 49 mins

Oct 18, 13:37 UTC
Identified - Our engineering team is rolling over the front servers and services will be restored shortly.

Oct 18, 12:23 UTC
Investigating - We are currently experiencing a server kernel soft lockup issue that impacts HRS customers using any domain registrar services,. Our engineering team has been engaged and performing a failover.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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