inbound delay – Cluster A

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: inbound delay - Cluster A

Mar 17, 21:43 UTC
Resolved - A fix has been implemented and the issue for the email delays is now be resolved.

Incident Start Time: 03-17-2021 14:40:00
Incident End Time:03-17-2021 20:50:00
Total Duration:6 hours, 10 minutes

Mar 17, 19:47 UTC
Update - Our engineering team continues to investigate the root cause of the issue and we will continue to provide updates.

Mar 17, 18:00 UTC
Update - Our engineering team continues to work on managing the queue buildup and improving mail delivery time.

We will provide updates as they are available.

Mar 17, 16:24 UTC
Identified - Our engineering team is currently implementing a configuration to ease traffic. We expect improved performance and will provide updates on the progress.

Mar 17, 15:19 UTC
Investigating - We are currently experiencing inbound delays for some users due to a queue buildup. Our engineering team are investigating to determine the root cause and working to improve the situation.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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