Inbound/Outbound service interruption on Cluster A

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Inbound/Outbound service interruption on Cluster A

Jul 4, 11:34 UTC
Resolved - Mailflow has returned to normal and there has been no further impact to the service.

All service has been restored and the issue resolved.

Incident Start Time: 07:06:00 UTC
Incident Start Time: 09:46:00 UTC
Total Duration: 2 hr, 40 min

Jul 4, 10:45 UTC
Monitoring - The mailflows have started to return to normal and we are seeing emails going out and coming in. We will monitor the mail flow levels to ensure continued function.

Jul 4, 09:53 UTC
Identified - We have identified an issue that was causing delays in certain mail flows. We have applied a workaround while the mail queues are cleared. Additional updates will come as they are available.

Jul 4, 08:46 UTC
Investigating - We are currently experiencing a queue build up on cluster A which is causing Inbound and Outbound emails to fail. Our engineering team is working to resolve the issue as soon as possible.

Cluster A Inbound/Outbound mail failures.

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