Incident – Stats Delay

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Aug 24, 22:51 PDT
Resolved - Our engineers have validated that the issue has been resolved and Stats have been confirmed to be fully dequeued with no signs further delays. We sincerely apologize for the inconvenience and thank you for your patience.

Aug 24, 21:53 PDT
Update - Our engineers have confirmed that stats have been dequeued and customers should no longer be experiencing a delay. We are continuing to monitor the situation and will provide updates as they become available.

Aug 24, 21:25 PDT
Update - We are continuing to monitor our systems' performance and will continue to provide updates. We appreciate your patience.

Aug 24, 20:44 PDT
Update - We are continuing to monitor our systems' performance and will continue to provide updates. We appreciate your patience.

Aug 24, 19:23 PDT
Monitoring - Our engineers have implemented a fix and are now monitoring its performance. We will continue to provide updates as stats are dequeueing. We appreciate your patience.

Aug 24, 18:58 PDT
Update - Our engineers are continuing their work towards a resolution. Thank you for your continued patience.

Aug 24, 18:32 PDT
Update - At this time our engineers are continuing their work towards a resolution. Thank you for your continued patience.

Aug 24, 17:57 PDT
Identified - Our engineering team has identified the issue and is working towards a fix. At this time, a subset of customers may experience a delay in Global Stats. Thank you for your patience.

Aug 24, 17:23 PDT
Investigating - Starting around 5.00pm MT, our engineers determined that a subset of customers may notice a delay in mail send and engagement related stat events. Mail send is not impacted. Our engineers are investigating the situation. We apologize for any inconvenience this may cause.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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