Third party transit provider issue causing increased HTTP 5xx errors

CloudFlare Partners Original incident notification from Cloudflare
CloudFlare can be integrated into all of our services, due to this integration reviewing all incidents and maintenances are an important part of troubleshooting, adding an additional layer or protection and complexity.

Aug 30, 16:12 UTC
Resolved - This incident has been resolved.

Aug 30, 15:31 UTC
Update - We are continuing to monitor for any further issues.

Aug 30, 15:16 UTC
Monitoring - At this moment we are seeing network stability and reachability return back to normal levels, and we are monitoring the situation. We are updating the status of this incident to Monitoring, and if the situation changes we will update accordingly.

Aug 30, 15:05 UTC
Update - As the major provider that was experiencing issues has implemented a fix in their network, other global network providers have started to re-enable their peering sessions with it. We are continuing to see improved reachability and monitoring the situation.

Aug 30, 14:46 UTC
Update - We are observing significantly improved stability and reachability in the network as the third party provider is implementing a fix for their issue and we have implemented measures to work around the problem

Aug 30, 14:26 UTC
Update - Major transit providers are taking action to work around the network that is experiencing issues and affecting global traffic.

We are applying corrective action in our data centers as the situation changes in order to improve reachability

Aug 30, 13:58 UTC
Update - We are continuing to engage with our partners, fixes are being implemented with other transit providers.

Aug 30, 12:59 UTC
Update - We are continuing to work on a fix for this issue.

Aug 30, 11:57 UTC
Update - We have identified an issue with a transit provider which is causing 5xx class HTTP errors, such as HTTP 522, 502, 503.

This is affecting all data centers that make use of this transit provider and we are working on implementing mitigations to alleviate this issue.

Aug 30, 11:39 UTC
Identified - The issue has been identified and a fix is being implemented.

Aug 30, 11:08 UTC
Update - We are continuing to investigate this issue.

Aug 30, 10:45 UTC
Update - Cloudflare is investigating an increased level of HTTP 5xx class errors.

We are working to understand the full impact and mitigate this problem. More updates to follow shortly.

Aug 30, 10:21 UTC
Investigating - Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.

Interested in activating CloudFlare as part of your service with us? Read about our long standing partnership as a CloudFlare Optimized Hosting Partner.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

Leave a Reply

Your email address will not be published. Required fields are marked *