Intermittent 500 Errors Received on Multiple Endpoints

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Aug 5, 15:00 PDT
Resolved - Our engineers have monitored the fix and confirmed the intermittent 500 errors on multiple endpoints has been resolved. All services are now operating normally at this time. We thank you for your patience through this.

Aug 5, 13:57 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 5, 13:02 PDT
Update - We are continuing to investigate this issue.

Aug 5, 12:12 PDT
Update - Issue is still being investigated by our internal teams.

Aug 5, 11:01 PDT
Update - We are continuing to investigate this issue.

Aug 5, 10:00 PDT
Update - We are continuing to investigate this issue.

Aug 5, 09:00 PDT
Investigating - Starting around 8:39AM PST on 8/5/2022, our engineers began investigating an issue with intermittent 500 errors with Suppressions, Subuser and Domain Authentication API Calls. Users may experience intermittent 500 errors when calling these endpoints. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

Leave a Reply

Your email address will not be published. Required fields are marked *