Intermittent connection issues when sending out Marketing Campaigns Single Sends and creating and editing Sender Identities

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Dec 22, 04:00 PST
Resolved - Between 4:13 AM PST and 7:13 AM PST on December 22nd, 2021, our engineers identified issues with our Marketing Campaigns product that were caused by an incident declared by a third party cloud service provider. During this time, customers may have seen intermittent connection timeouts when attempting to send Marketing Campaigns Single Sends while logged into the user interface or sending when using the Marketing Campaigns API endpoints. Connections errors may have also occurred while creating and editing sender identities for Marketing Campaigns.

Our engineers have confirmed that the issue was resolved as of 7:13 AM PST and both Single Sends and Sender Identities are now operating normally.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

Leave a Reply