Intermittent service interruptions

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Intermittent service interruptions

Oct 13, 15:55 UTC
Resolved - This incident is now resolved and services are back to normal.

Incident Start Time: 10-13-2020 14:20:00 UTC
Incident Start Time:10-13-2020 14:58:00 UTC

Total Duration: ~38 mins

Oct 13, 15:17 UTC
Monitoring - We have engaged our provider to investigate the issue. All the services have recovered successfully. To prevent further service interruptions, the Network engineering team has shut down some of our provider's sessions and diverted the traffic to the redundant link.

All services should be back to normal now.

We will continue to monitor the situation to ensure all problems are resolved.

Oct 13, 14:55 UTC
Investigating - We are currently experiencing an incident that is impacting Domains, Hostedemail and Webmail (Cluster A only). We are experiencing intermittent service interruptions with our transit provider. We are engaging our provider to investigate the root cause of the issue.

Next Update: Within 30 minutes

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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