Invoices corrupted after downloading them from the SendGrid interface
Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.
Apr 5, 11:23 PDT
Resolved - Our engineers have confirmed that the issue with downloading invoices from the SendGrid account interface has been resolved. All services are now operating normally at this time.
Apr 5, 10:53 PDT
Monitoring - Our engineers believe this issue is resolved and all customers can now access invoices from within the SendGrid account interface as expected. We'll continue to monitor and provide another update within 30 minutes.
Apr 5, 10:25 PDT
Update - Our engineers are still investigating the root cause of the issue. Customers may experience trouble downloading invoices from the SendGrid platform at this time. We will provide another update in an hour or as soon as more information becomes available.
Apr 5, 09:27 PDT
Update - Our engineers are still investigating the root cause of the issue. Customers may experience trouble downloading invoices from the SendGrid platform at this time. We will provide another update in an hour or as soon as more information becomes available.
Apr 5, 08:27 PDT
Investigating - Starting April 5th, 2023 at around 8:00 am PDT our engineers began investigating an issue with invoices downloaded through the SendGrid platform. Users may experience errors when opening the invoices after downloading them from the SendGrid account directly. This does not impact mail send. We will provide an update in 1 hour or as soon as more information is available.
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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.