Issues loading emails (Cluster A, small set of accounts)

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Issues loading emails (Cluster A, small set of accounts)

Jul 18, 07:48 UTC
Resolved - Affected user accounts on Cluster A can now load their mailboxes. Thank you for your patience as we worked to resolve this issue.

Incident Start Time: 07-18-2022 04:51:00 UTC
Incident End Time: 07-18-2022 06:30:00 UTC
Total Duration: 1 hour, 39 minutes

Jul 18, 06:09 UTC
Investigating - We're experiencing an issue with a very small set of accounts on Cluster A not able to load emails. This is affecting less than 1% of accounts on Cluster A.

Our NOC Team is working to resolve this issue, and we will provide updates as they become available.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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