Issues with Event Webhook for a small set of users

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Mar 21, 22:34 PDT
Resolved - Our engineers have implemented and monitored a fix and they confirmed that the issue with the SendGrid Event Notification Webhook has been resolved. All services are now operating normally at this time.

Mar 21, 18:54 PDT
Update - Our engineers have identified the issue and are working towards a fix. We expect to provide another update as soon as more information becomes available.

Mar 21, 17:35 PDT
Update - Our engineers have identified the issue and are working towards a fix for the users not receiving event data via the Event Notification Webhook. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 21, 17:31 PDT
Identified - Our engineers have identified the issue and are working towards a fix for the users not receiving event data via the Event Notification Webhook. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 21, 16:28 PDT
Investigating - Starting around 4:10PM PST on March 21st, 2023, our engineers began investigating an issue with the Event Notification Webhook. A small set of around 40 users are not receiving event data via the Event Notification Webhook. This does not impact mail send, nor does it impact data sent to the Email Activity Feed. We will provide another update in 1 hour or as soon as more information becomes available.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

Leave a Reply