Login issues – Cluster A

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Login issues - Cluster A

May 10, 10:56 UTC
Resolved - This incident has been resolved.

May 10, 10:56 UTC
Update - Our engineers discovered the IMAP node that became unresponsive causing these login issues. Rebooting has restored these services back to operational for the affected accounts. Thank you for your patience.

Incident Start Time: 05-10-2022 10:00:00 UTC
Incident End Time: 05-10-2022 10:49:00 UTC
Total Duration: 49 minutes

May 10, 10:44 UTC
Identified - We have received reports of login issues for a small set of accounts on Cluster A. We have found the specific mailstore the affected accounts are in.

This will affect less than 1% of accounts on this cluster. We will keep you notified of any updates as we work to resolve this for the affected accounts.

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