Login issues – Cluster A

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Login issues - Cluster A

Apr 26, 17:07 UTC
Resolved - The engineering team has successfully resolved the issue by adding more resources to the director pool.


Incident Start Time: 04-26-2022 12:11:00 UTC
Incident End Time:04-26-2022 16:30:00 UTC
Total Duration:4 hours and 19 minutes

Apr 26, 16:42 UTC
Monitoring - The engineering team has successfully added 3 additional nodes to the pool and increased the resources. Currently, we are no longer experiencing any delays or failures. We will continue to monitor the situation and provide further updates when they are available.

Apr 26, 13:12 UTC
Identified - We are working on some configuration changes and performing a reboot on IMAP nodes to synchronize the changes. We will provide an update when it is available.

Apr 26, 12:28 UTC
Investigating - We are observing intermittent login delays in Cluster A (IMAP, POP). Our Engineering team has been engaged and is investigating the issue.

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