Login, Upgrade/Downgrade Issues

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jul 28, 14:06 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. Customers who were experiencing issues logging in or upgrading/downgrading should no longer see those issues. All systems are operating normally at this time.

Jul 28, 13:39 PDT
Update - Our engineers are continuing to monitor system performance. We will provide another update within one hour or sooner if more information becomes available.

Jul 28, 12:43 PDT
Monitoring - Our engineers are continuing to monitor system performance. We will provide another update within one hour or sooner if more information becomes available.

Jul 28, 11:39 PDT
Update - Our engineers implemented a fix at 11:22 AM PT and are monitoring system performance. Customers experiencing login issues or the inability to upgrade or downgrade should no longer be impacted. We will provide another update in an hour or as soon as more information becomes available.

Jul 28, 10:56 PDT
Identified - Starting around 10 AM PT on July 28th, our engineers began investigating an issue with a third-party provider. Customers may experience issues with logging in, signups and upgrade/downgrades. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.