Mail Send Delays

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

May 31, 10:17 PDT
Resolved - Beginning at 10:17 AM PT on May 31st, our engineering team began investigating a problem related to mail send delays for a subset of our users. The period of time for delayed mail send was between 9:50 AM PT and 11:50 AM PT, at which point mail successfully and completely dequeued from the system. This delay affected mail sent via SMTP, web API and Marketing Campaigns and affected approximately 20% of customer accounts. For any affected messages, the average queue time was approximately 5 minutes for the period. This issue has been resolved and mail sending systems are now operating normally.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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