Mailbox notifications

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Mailbox notifications

Jan 28, 19:57 UTC
Resolved - Our engineers have implemented a fix to resolve the issue with email notifications, users should no longer expect to receive quota notifications.

Incident Start Time: 01-26-2021 22:34:00 UTC
Incident End Time:01-28-2021 19:22:00 UTC
Total Duration:1 day 20 hours 48 minutes

Jan 28, 18:59 UTC
Identified - Our engineering team has discovered an issue with a code rollout causing quota warning percentage for some users, we are currently looking into options to correct the issue.

We will provide further updates as they come.

Jan 28, 17:54 UTC
Update - Our email engineers continue to investigate the issue with quota notifications being sent out to users, as of now there is no evidence to support service impact.

Please continue to disregard these emails.

We will provide updates as soon as the problem is identified.

Jan 28, 16:11 UTC
Update - We are continuing to investigate the issue and will post updates as they become available.

Jan 28, 11:45 UTC
Update - We are continuing to investigate the issue and will post updates as they become available.

Jan 28, 08:46 UTC
Update - We are continuing to investigate this issue but can confirm this isn't impacting mail service. We will post updates as they are available.

Jan 28, 06:31 UTC
Investigating - We are currently investigating emails being sent in error to users by our mail service:

"Your mailbox is now at%. If this reaches 100%, you will not be able to receive any more mail. Please clear your mailbox so that you can continue to receive new messages."

There is no percentage specified in these notifications, and they have no impact on the use of the mailboxes, sending and receiving. We are currently investigating if there is anything in common between the email accounts receiving these notices.

The users can disregard the emails and continue to use their account as normal. We will post updates as they are available.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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