New Marketing Campaigns Delays

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jan 11, 16:39 PST
Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

Jan 11, 16:12 PST
Monitoring - It was discovered that customers attempting to send new single sends within the down period may have received credit usage errors. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Jan 11, 15:42 PST
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

Jan 11, 15:26 PST
Investigating - Starting around 2:53 PM PST on January 11th, our engineers began investigating an issue with sending via the new Marketing Campaigns. Customers may see delays with scheduled Single Sends. This currently impacts all mail using SingleSends, Automations, and SendTests. Legacy Marketing and Mail Send API are not impacted. We will provide another update in an hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.